Healing Hearts Medical Home Healthcare Privacy Policy
Effective Date: January 7, 2025
At Healing Hearts Medical Home Healthcare ("we," "our," or "us"), we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information we gather from you, as well as your rights regarding that information. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, phone number, email address, date of birth, emergency contact information, and other personal identifiers.
- Health Information: This includes medical history, diagnoses, treatment plans, prescriptions, test results, and other health-related data necessary to provide healthcare services.
- Payment Information: This includes billing and payment details such as credit card numbers, insurance information, and billing addresses.
- Communication Data: This includes information related to interactions with our office, such as messages, emails, phone calls, and in-person communication.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Healthcare Services: We use your personal and health information to deliver medical care, coordinate treatments, and manage your healthcare.
- Billing and Payment: Your payment information will be used to process payments, submit claims to insurance companies, and handle any billing inquiries.
- Communication: We may use your contact information to send appointment reminders, updates, and other information related to the services we provide.
- Compliance with Legal Requirements: We may be required to use or disclose your information to comply with legal obligations, regulations, or court orders.
3. How We Protect Your Information
We are committed to safeguarding your personal and health information. To protect your privacy, we take the following measures:
- Physical Safeguards: We implement secure physical access controls to our facilities.
- Electronic Safeguards: We use encryption and secure systems to protect electronic records and transactions.
- Administrative Safeguards: We train our employees and contractors to maintain confidentiality and limit access to your personal information to those who need it for business or healthcare purposes.
4. Sharing Your Information
We do not share your personal or health information with third parties without your consent, except in the following situations:
- Healthcare Providers: We may share your health information with other healthcare providers to facilitate your treatment.
- Insurance Companies: We may share your information with insurance companies to process claims and facilitate payments.
- Legal Requirements: We may disclose your information if required by law or to comply with a legal process, such as a subpoena.
- Business Associates: We may share your information with third-party vendors or service providers who help us operate our business, such as billing services or IT support. These entities are bound by confidentiality agreements.
5. Your Rights Regarding Your Information
You have the right to:
- Access: You can request a copy of your medical records and other personal information we have on file.
- Amendment: You can request that we correct or update inaccurate or incomplete information.
- Confidential Communication: You can request that we contact you using alternative methods or at alternative locations.
- Opt-Out: You can opt-out of receiving non-essential communications from us, such as marketing materials.
- Right to Complain: If you feel your privacy rights have been violated, you may file a complaint with us or the appropriate regulatory authority.
6. Retention of Information
We will retain your personal and health information for as long as necessary to provide services to you, comply with legal obligations, or resolve disputes. After the retention period, we will securely dispose of your information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the revised version on our website, along with the effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Healing Hearts Medical Home Healthcare
Phone: (214) 584-6359
Email: information@healingheartsmedical.com
Website: https://healingheartsmedical.com
Address: 10935 Estate Ln. Suite S132 Dallas, TX 75238